<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=274006223101422&amp;ev=PageView&amp;noscript=1">

COVID-19: Our response

For your safety   Mask and device cleaning   FAQs

 

Thank you for visiting our COVID-19 info page. We trust you are well, and keeping a healthy and positive mindset. As a community, we all need to be proactive and make efforts to keep each other safe during this time.

With government restrictions now easing and the number of new cases of COVID-19 dropping, CPAP Australia will be reopening selected stores to customers on an appointment-only basis.


Please note we’ll be reopening stores gradually and not all stores will be open. For a list of open stores and their services, see below:

Open for 15 minute in-person appointments* and Click & Collect
Open for Click & Collect
Deakin, ACT Campbelltown, NSW
Cleveland, QLD Parramatta, NSW
Dandenong, VIC Ballarat, VIC
Mitcham, VIC Malvern, VIC
Geelong, VIC Milton, QLD

*Devices are not able to be switched on during appointments.

All open stores will have strict hygiene and social distancing procedures in place. If your store is closed or you’re unable to visit ones that are, we encourage you to use the virtual services we’re continuing to provide, including:

  • Video or phone consultations you can book online
  • An online store that’s open 24/7 for your convenience
  • Free delivery for all online orders, plus Click & Collect at selected stores
  • Expert support and friendly advice via our Consumer Care Centre.

We’ll continue to keep you updated through emails, on our social media platforms and with regular information below. Should you need any support, please contact us.

In the meantime, please sleep well and continue with your therapy. Looking after your sleep and health is perhaps the best thing you can do to boost your immunity.

Call 1300 69 2727

Monday to Thursday, 8AM to 8PM
Friday, 8AM to 6PM
Saturday, 9AM to 5PM

cpap@cpapaustralia.com.au 

 

For your safety

If you are experiencing a medical emergency, respiratory or otherwise, please call 000 or your doctor immediately. Be sure to tell them of any exposure you may have had to COVID-19.

To reduce your risk of contracting and/or spreading COVID-19, please follow these published guidelines for:


Mask and device cleaning

Tuesday, March 31

We've received lots of questions from CPAP users asking us how they should clean their therapy equipment. Firstly, let us stress how much your immunity depends on healthy sleep, so well done on staying on therapy.

One thing you should do now is to not only clean your mask before every use but also your hands every time you take it on or off.


FAQs

Retail

Q. Are your retail stores open?
A. Selected stores are now open for 15 minute in-person appointments and Click & Collect. We will continue to provide remote support online and over the phone.
Please note that appointments are capped at 15 minutes, and devices are not able to be switched on as part of our COVID hygiene practices.

Q. How can I receive support or speak to a sleep coach?
A. Please call our Consumer Care Centre (1300 69 2727) for any general enquiries or if you wish to book a free phone or video consultation with a sleep coach. Alternatively, you can book online.

Q. Can I still order a home sleep test?
A. Yes, we have recommenced our contactless home sleep tests.

Q. Do you have everything I need online?
A. Yes, you can find all our retail products available on our online store - now with free shipping on all orders. We can also send CPAP rentals directly to your door and assist you over the phone or online through Customer Care Centre (1300 69 2727).

Q. Can I choose not to use a rental mask?
A. If you're on a CPAP rental, you can choose to buy a new mask from our extensive range with the rental machine instead of using a rental one.

Q. What should I do if my CPAP machine is not working?
A. Before you return your device, please call our Consumer Care Centre (1300 69 2727), and we can help solve any issues over the phone first.


ResMed Devices

Based on the latest information from ResMed, here is the latest guidance on ResMed devices related to COVID-19.

Learn More